Terms of Service

Last updated: 25 August 2026

1. ABOUT THESE TERMS

These Terms of Service (“Terms”) govern the use of the website and online store operated under the Oxydope® brand and purchases made through our online store.

The seller and contracting party is:

Sports Nutrition Co. B.V.
Trading as Oxydope®

Riga 4-K
2933 LW Barendrecht
The Netherlands

Chamber of Commerce (KVK): 97836222
VAT: NL868252943B01
Email: info@oxydope.com

Our online store is powered by Shopify.

By placing an order through our online store, you enter into an agreement with Sports Nutrition Co. B.V., not with Shopify.

These Terms apply together with any mandatory information provided during the ordering process and our applicable policies, including our Privacy Policy, Returns & Refund Policy and Shipping Policy.

Nothing in these Terms excludes or limits mandatory rights that consumers have under applicable law.

2. APPLICATION OF THESE TERMS

These Terms apply to your use of our Services and to agreements entered into through our online store.

Before placing an order, you will be given the opportunity to access these Terms.

Where required by law, contractual information will also be provided in a form that you can save or retain.

If a provision of these Terms conflicts with mandatory consumer protection law, the mandatory legal provision will prevail.

Important information about a specific product, price, quantity, delivery or other essential characteristics is provided separately on the relevant product page, during checkout or otherwise before you place your order.

ACM specifically requires general terms to be made available before or when the contract is concluded, while essential purchase information cannot simply be hidden in the general terms.

3. ELIGIBILITY AND ACCOUNTS

You must have the legal capacity required under applicable law to enter into a purchase agreement.

Where customer accounts are available, you are responsible for providing accurate and current information and for keeping your login credentials confidential.

You must notify us without undue delay if you reasonably believe that your account has been accessed or used without authorisation.

You may not misuse another person's account or provide false information for fraudulent or unlawful purposes.

We may restrict or suspend access to an account where reasonably necessary for security, fraud prevention, legal compliance or to prevent misuse of our Services.

Such action does not affect rights or obligations arising from orders or agreements already entered into, except where otherwise permitted by law.

4. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, images, ingredient information, quantities and other information displayed through our online store are accurate.

Product images are intended to represent products as accurately as reasonably possible. Minor differences in colour or appearance may occur because of photography, packaging revisions or device/display settings.

For food products and food supplements, legally required information that must be available before purchase will be provided in accordance with applicable food-information legislation.

Always read the product label, directions for use, warnings and other information supplied with the physical product before use.

If information on the physical product differs materially from information displayed online, please contact us before using the product where the difference could be relevant to its safe or intended use.

5. FOOD SUPPLEMENTS AND SPORTS NUTRITION PRODUCTS

Certain products sold by Oxydope are foods or food supplements.

Food supplements are intended to supplement a normal diet and should be used in accordance with the directions and warnings provided with the relevant product.

Product suitability may depend on individual circumstances.

Where relevant, you should take account of information concerning recommended use, allergens, ingredients, warnings and applicable restrictions before purchasing or using a product.

Nothing on our website is intended to replace professional medical advice, diagnosis or treatment.

Where you have a medical condition, use medication, are pregnant or breastfeeding, or otherwise have questions about whether a particular supplement is appropriate for you, you should seek advice from an appropriately qualified healthcare professional where necessary.

Nothing in this section limits our responsibility for supplying products that comply with applicable food and consumer law.

6. PRICES

Prices displayed in our consumer webshop include applicable VAT where required, unless clearly stated otherwise.

Any delivery costs or other applicable charges will be displayed before you submit your order.

The total amount payable will be shown during checkout before you become bound by the order.

Prices may change from time to time. A price change does not affect an order that has already been validly accepted, except where required or permitted by law.

Obvious errors may be corrected as described in Section 11.

For deliveries outside the territory in which taxes or duties are collected by us at checkout, additional import duties, local taxes or customs charges may potentially be imposed by the destination country. Where applicable, this will depend on the destination and applicable law.

7. PLACING AN ORDER

Products displayed through our online store constitute an invitation to place an order.

By completing the checkout process and submitting your order, you make an offer to purchase the products shown in your order.

After submitting an order, you will receive an electronic acknowledgement.

An agreement is concluded when we accept your order in accordance with the ordering process, unless the checkout or confirmation information clearly provides otherwise.

We may refuse an order before acceptance where there is a legitimate reason to do so, including:

the product is unavailable;
payment cannot be authorised;
information necessary to process the order is incomplete or materially incorrect;
we reasonably suspect fraud or misuse;
fulfilment would violate applicable law or regulatory requirements; or
an obvious pricing or product-information error has occurred.

If payment has already been collected for an order that we subsequently cannot accept, the relevant amount will be refunded without undue delay.

We will not refuse consumer orders on unlawfully discriminatory grounds.

8. PAYMENT

Available payment methods are displayed during checkout.

Depending on your location and availability, these may include payment methods processed through Shopify Payments, PayPal, Apple Pay, Google Pay and other payment methods made available through our checkout.

Payment processing may be subject to additional terms and privacy information from the relevant payment provider.

You must provide accurate payment and billing information and be authorised to use the selected payment method.

We may carry out or use reasonable payment-security and fraud-prevention checks.

We will not impose payment-method charges prohibited by applicable consumer law.

9. SHIPPING AND DELIVERY

Available shipping methods, costs and estimated delivery information are provided through our website or during checkout.

Delivery times shown on our website are estimates unless a specific delivery date or period has expressly been agreed.

We aim to deliver within the indicated timeframe. Where no different delivery period has been agreed, applicable consumer law may require delivery within a statutory period.

For Dutch consumers, ACM states that goods must generally be delivered within 30 days unless another delivery period has been agreed.

If delivery is delayed, your legal rights depend on the circumstances, including whether a specific delivery deadline was essential and whether an appropriate additional period for delivery is required by law.

Further information is available in our Shipping Policy.

10. RISK DURING DELIVERY

Where we arrange delivery to a consumer, the risk of loss of or damage to the goods generally remains with us until you, or a third party designated by you other than the carrier, has physically received the goods.

If you independently instruct a carrier that was not offered by us to transport the goods, risk may transfer when the goods are delivered to that carrier, as provided by applicable law.

This section does not affect any rights you may have against a carrier or under applicable consumer law.

This is the legally important correction to your old Terms: EU consumer law places the normal risk transfer at physical receipt, not when Oxydope hands the parcel to DHL.

11. ERRORS, AVAILABILITY AND OBVIOUS MISTAKES

We take reasonable care to keep product, pricing and availability information accurate.

Occasionally, information may contain an error or a product may become unavailable.

We may correct errors on our website at any time.

If an error affects an order you have already submitted, we will handle the situation in accordance with applicable contract and consumer law.

Nothing in these Terms gives us an unrestricted right to cancel an already concluded consumer contract merely because we later prefer different commercial terms.

In the case of an obvious pricing or information error that you knew or reasonably should have understood was incorrect, applicable law determines whether an agreement has been validly concluded or can be enforced.

12. RIGHT OF WITHDRAWAL

Consumers purchasing online generally have a statutory right to withdraw from the purchase within 14 days, subject to applicable exceptions.

The withdrawal period for goods generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the relevant goods.

You do not need to provide a reason for exercising the statutory right of withdrawal.

Certain statutory exceptions may apply, including to qualifying sealed goods that are not suitable for return for genuine health-protection or hygiene reasons after the seal has been broken.

Full information about:

exercising the right of withdrawal;
the online withdrawal function;
return deadlines;
return shipping costs;
exceptions;
refunds; and
diminished value

is provided in our Returns & Refund Policy.

The statutory withdrawal right cannot be characterised merely as a discretionary return service from Oxydope. ACM confirms that it is a legal right and, since 25 June 2026, online sellers must also provide information about the online withdrawal function.

13. DEFECTIVE OR NON-CONFORMING PRODUCTS

You are entitled to receive products that conform to the purchase agreement and meet the requirements imposed by applicable consumer law.

If a product is defective, damaged, incorrect or otherwise does not conform to what you were legally entitled to expect, you may have statutory remedies.

Depending on the circumstances, these may include repair where appropriate, replacement, price reduction or termination/refund as provided by applicable law.

Your statutory conformity rights are separate from:

our Returns & Refund Policy;
the 14-day withdrawal right; and
any voluntary or commercial guarantee that may be offered.

Nothing in these Terms restricts your statutory rights concerning defective or non-conforming goods.

Under Dutch law there is no simple universal “two-year warranty” limit: statutory conformity depends on what a consumer may reasonably expect from the product. ACM also makes clear that the seller remains responsible for providing the statutory remedy.

14. PROMOTIONS, DISCOUNT CODES AND OFFERS

From time to time, we may offer promotional prices, discount codes, gifts or other promotional offers.

Additional terms may apply to a promotion and will be communicated with the relevant offer.

Unless stated otherwise:

promotional codes have no cash value;
codes may be limited to specific products, customers, markets or periods;
multiple discounts may not necessarily be combined;
promotional availability may be limited; and
misuse or fraudulent use of promotional mechanisms is prohibited.

Nothing in promotional terms limits mandatory consumer rights.

15. RESTRICTIONS ON USE OF THE WEBSITE

You may not use our Services:

for unlawful or fraudulent purposes;
to violate the rights of another person;
to infringe intellectual property rights;
to distribute malware or harmful code;
to attempt unauthorised access to our systems;
to interfere with the security or operation of our Services;
to scrape or systematically extract protected content in violation of applicable law;
to impersonate another person; or
otherwise in a way that unlawfully harms Oxydope, our customers or third parties.

We may take proportionate measures to protect our Services where misuse occurs.

16. INTELLECTUAL PROPERTY

Unless otherwise stated, the content made available through our Services, including:

Oxydope branding;
trademarks;
logos;
product names;
graphics;
photographs;
videos;
written content;
website design; and
other original materials

is owned by or licensed to Sports Nutrition Co. B.V. and is protected by applicable intellectual property law.

You may use our website for normal personal and non-commercial purposes.

You may not reproduce, distribute, commercially exploit, alter or use protected materials beyond what is permitted by law without prior authorisation from the relevant rights holder.

References to registered trademarks apply only where the relevant mark is in fact registered in the applicable territory.

17. REVIEWS, FEEDBACK AND USER CONTENT

Where our Services allow you to submit reviews, feedback, photographs, comments or other content, you remain responsible for the content you submit.

You must not submit content that:

is unlawful;
infringes third-party rights;
is knowingly false or misleading;
contains malicious code;
contains unlawful advertising or spam; or
violates applicable rules governing food, health or medical claims.

Where you submit content for publication through our Services, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display and use that content to operate, promote and improve our Services, to the extent permitted by law.

This licence does not transfer ownership of your content to us.

We may moderate or remove content where reasonably necessary to comply with law, protect third-party rights or enforce these Terms.

18. THIRD-PARTY SERVICES

Our Services may use or provide access to services operated by third parties, such as payment providers, delivery providers, social media platforms or other integrations.

Third-party services may be subject to their own terms and privacy policies.

Where a third party independently provides a service directly to you, we are not responsible for that third party's independent acts or services except to the extent responsibility cannot lawfully be excluded.

Nothing in this section affects our responsibility for third parties we use to perform our own contractual obligations where applicable law makes us responsible.

19. SHOPIFY

Our ecommerce infrastructure is provided by Shopify.

Shopify provides technology that enables us to operate our online store, checkout and related ecommerce functionality.

However, your purchase agreement for Oxydope products is with Sports Nutrition Co. B.V.

The allocation of responsibility between Sports Nutrition Co. B.V. and Shopify for processing personal data is described further in our Privacy Policy and applicable Shopify privacy information.

20. PRIVACY AND COOKIES

We process personal data in accordance with our Privacy Policy and applicable data protection legislation.

Our use of cookies, pixels and similar technologies is further explained in our Cookie Declaration and through the cookie controls available on our website.

Where consent is legally required for non-essential tracking technologies, those technologies are used in accordance with your consent choices.

21. LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these Terms is intended to exclude or restrict mandatory consumer rights or liability that cannot legally be excluded.

To the extent permitted by law, we are not responsible for losses that:

were not reasonably foreseeable when the agreement was entered into;
result from circumstances for which we are not legally responsible; or
arise from use of our Services for business purposes where you entered into the agreement as a consumer.

Any limitations in these Terms apply only to the extent permitted by applicable law.

22. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for failure or delay in performing an obligation where and to the extent that performance is prevented by circumstances outside our reasonable control and applicable law permits relief from responsibility.

Such circumstances may include significant transport disruptions, governmental measures, natural disasters, widespread infrastructure failures or other exceptional events.

We will take reasonable steps to minimise the effect of such circumstances.

Your mandatory rights concerning delayed or failed delivery remain unaffected.

23. TERMINATION OR RESTRICTION OF WEBSITE ACCESS

We may restrict or terminate access to non-contractual website functionality where reasonably necessary because of:

security concerns;
unlawful activity;
fraud;
material misuse of the Services; or
material breach of these Terms.

Termination of website access does not remove rights or obligations relating to an existing purchase agreement unless permitted by applicable law.

24. COMPLAINTS

If you have a complaint concerning an order, product or our Services, please contact us at:

info@oxydope.com

Please provide sufficient information for us to identify the relevant order or issue.

We will review complaints and aim to provide a substantive response within a reasonable period.

Nothing in this complaints procedure prevents you from exercising rights or remedies available under applicable law.

25. GOVERNING LAW

These Terms and agreements entered into through our online store are governed by Dutch law, subject to mandatory consumer protection rules that may apply to you.

If you are a consumer residing in another EU or EEA country, the choice of Dutch law does not deprive you of mandatory protections granted by provisions of the law that would apply to you in the absence of that choice of law.

26. DISPUTES AND JURISDICTION

We encourage you to contact us first if a dispute arises so that we have an opportunity to resolve the matter.

Any dispute may be submitted to a competent court in accordance with applicable jurisdiction rules.

Nothing in these Terms requires a consumer to submit a dispute exclusively to a Dutch court where mandatory law gives the consumer the right to bring proceedings elsewhere.

27. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will apply to the maximum extent permitted by law or, where appropriate, be severed.

The remaining provisions will continue to apply to the extent legally possible.

28. NO WAIVER

If we do not immediately enforce a provision of these Terms or exercise a right available to us, this does not automatically constitute a waiver of that provision or right.

29. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business operations or applicable law.

The Terms applicable to an individual purchase are generally those made available in connection with that purchase, subject to changes required by mandatory law.

Changes to these Terms do not retrospectively alter an existing consumer agreement merely because updated Terms are later published on our website.

The latest version will be published on this page together with the relevant “Last updated” date.

30. CONTACT INFORMATION

Questions concerning these Terms or an order may be directed to: