Last updated: 25 August 2026
1. GENERAL INFORMATION
This Shipping Policy applies to orders placed through Oxydope®, operated by Sports Nutrition Co. B.V.
This Policy explains our shipping destinations, processing times, estimated delivery times, shipping costs and what happens if a shipment is delayed, lost, damaged or returned to us.
Nothing in this Shipping Policy limits any mandatory rights you may have under applicable consumer protection law.
2. SHIPPING DESTINATIONS
We currently ship to selected countries within Europe.
The countries and regions currently available for delivery are displayed during checkout.
Available delivery options may depend on:
- your delivery country or region;
- the products ordered;
- parcel weight or dimensions;
- carrier availability; and
- applicable regulatory or logistical restrictions.
We may change the countries or regions to which we offer delivery from time to time.
If we cannot legally or reasonably deliver a particular product to your destination, we may restrict that product or destination before an order is accepted.
Applicable delivery restrictions will be communicated through our website or checkout where relevant.
3. ORDER PROCESSING
Orders are normally processed within 1–2 business days after successful order placement and payment confirmation.
Orders placed during weekends or public holidays are generally processed on the next applicable business day.
Processing time is separate from the estimated carrier delivery time.
During periods of unusually high order volume, product launches, promotional campaigns or public holidays, processing may occasionally take longer.
Where a material delay affects your order, we will take reasonable steps to inform you.
4. ESTIMATED DELIVERY TIMES
After dispatch, our current estimated delivery times are generally:
- Netherlands: 1–3 business days
- Belgium: 1–3 business days
- Germany: 2–4 business days
- Other supported European destinations: generally 3–7 business days
These delivery times are estimates, not guaranteed delivery dates, unless we expressly agree to a specific delivery date or period.
The delivery estimate applicable to your order may also be shown during checkout.
Delivery times may be affected by circumstances such as carrier delays, public holidays, unusually high parcel volumes, weather conditions or other circumstances outside our reasonable control.
We nevertheless remain responsible for complying with our delivery obligations under applicable consumer law.
Where no different delivery period has been agreed, Dutch consumer rules generally require delivery within 30 days.
5. SHIPPING METHODS
Orders are shipped using the shipping and logistics providers available for the relevant destination.
Depending on the destination and shipment, this may include DHL and/or shipping services arranged through VerstuurJePakket.
The available shipping method may be determined automatically or presented as an option during checkout.
Depending on availability, delivery may be made:
- to a residential or business address;
- to an available service point or pickup location; or
- through another delivery option shown during checkout.
Tracking availability depends on the selected shipping service, although we normally provide tracking for parcel shipments.
6. SHIPPING COSTS
Shipping costs are calculated based on factors such as:
- destination;
- parcel weight or dimensions;
- order value; and
- selected delivery method.
The applicable shipping charge will be displayed before you complete your purchase.
Where we offer free shipping above a certain order value or as part of a promotion, the applicable conditions will be communicated through our website or checkout.
No undisclosed mandatory shipping charge will be added after you have completed the order.
ACM requires unavoidable costs to be disclosed before purchase; where the precise shipping cost depends on the order, consumers must be informed how it is determined.
7. TRACKING
Once your order has been dispatched, you will normally receive a shipping confirmation containing tracking information where tracking is available for the selected service.
Tracking information is supplied by the relevant carrier and may take some time after dispatch to become active.
If tracking has not updated for an unusually long period, please contact us at:
We can investigate the shipment with the relevant logistics provider where necessary.
8. RESPONSIBILITY DURING DELIVERY
Where we arrange delivery using a carrier offered through our webshop, Oxydope remains responsible for the goods until you, or a third party designated by you other than the carrier, physically receives them.
Risk of loss or damage therefore does not normally transfer to you merely because we have handed the parcel to DHL or another carrier.
If a parcel is lost or damaged while being transported by a carrier selected or offered by us, please contact Oxydope. We are responsible for dealing with the carrier where applicable.
If you independently instruct a carrier that was not offered by us to transport your order, risk may transfer when the goods are handed to that carrier, as provided by applicable law.
This distinction follows both current ACM guidance and Article 20 of the EU Consumer Rights Directive.
9. LOST OR MISSING SHIPMENTS
If your tracking information indicates a problem or your order has not arrived within the expected delivery period, please contact:
Include your order number where possible.
We may investigate the shipment with the relevant carrier and may ask you for reasonable information necessary to establish what happened.
You are not required to resolve a lost shipment directly with the carrier where we arranged the delivery.
If we claim that an order was delivered and this is disputed, the burden may be on us to demonstrate delivery as required by applicable law. ACM expressly states that the seller is responsible for investigating a parcel lost in transit and, where the seller says the parcel was delivered, the seller must be able to demonstrate that.
10. DAMAGED SHIPMENTS
If your order arrives damaged, please contact us as soon as reasonably possible at:
To help us investigate the damage, we may ask you to provide:
- your order number;
- photographs of the shipping packaging;
- photographs of the damaged product;
- a description of the damage; and
- any other information reasonably necessary to investigate the shipment.
Where possible, please retain the shipping packaging until we have assessed the issue.
For efficient handling, we recommend reporting visible transport damage within 48 hours after delivery.
The 48-hour period is a practical request and does not limit your statutory rights if you report a problem later.
11. INCORRECT DELIVERY ADDRESS
You are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible.
We will attempt to correct the address if the order has not yet been processed or handed over for delivery, but we cannot guarantee that an address can be changed after an order has entered the shipping process.
If an order cannot be delivered because the delivery information supplied by you was materially incorrect or incomplete, reasonable additional costs actually resulting from this may be charged to you where permitted by law.
We will not charge costs that were caused by an error for which we are responsible.
12. FAILED DELIVERY OR UNCOLLECTED PARCELS
If delivery cannot be completed, the carrier may:
- attempt delivery again;
- deliver the parcel to an available pickup or service point; or
- return the parcel to us.
If a parcel is returned because you failed to collect it, refused delivery without validly exercising a legal right, or supplied materially incorrect delivery information, please contact us to determine the available options.
Where appropriate and permitted by law, we may require payment of the reasonable direct cost of re-shipping before sending the order again.
A parcel being returned to us does not by itself allow us to disregard mandatory consumer rights or automatically impose arbitrary handling charges.
If you intend to exercise your statutory right of withdrawal, please follow the procedure described in our Returns & Refund Policy.
13. DELIVERY TO NEIGHBOURS OR SAFE LOCATIONS
Depending on the carrier and delivery options selected or authorised by you, a parcel may be delivered to a neighbour, service point or another authorised location.
Where you specifically instruct or authorise a carrier to leave a parcel at a particular location or with a particular person, this may affect responsibility for the shipment in accordance with applicable law and the delivery instruction you provided.
Where no such authorisation was provided, our responsibility does not automatically end merely because the carrier states that it left the parcel somewhere other than with you.
ACM specifically notes that if a seller's carrier delivers to a neighbour without prior consumer authorisation, the seller remains responsible until the consumer collects the product.
14. DELIVERY DELAYS
If we cannot deliver within an agreed delivery period, your rights depend on the circumstances.
Where appropriate, you may be entitled to give us a reasonable additional period in which to complete delivery.
If we then fail to deliver within that additional period, you may have the right to terminate the purchase agreement.
An additional period may not be required where:
- we have refused to deliver;
- delivery by a specific date was essential in the circumstances; or
- you informed us before entering into the agreement that delivery by a particular date was essential.
Where the agreement is validly terminated because of non-delivery, amounts due to be refunded will be reimbursed in accordance with applicable law.
ACM confirms these distinctions and the general 30-day rule where no other delivery period was agreed.
15. RETURNS
Shipping a product back to us is governed separately by our Returns & Refund Policy.
That Policy explains:
- the statutory 14-day withdrawal period;
- how to exercise your right of withdrawal;
- the online withdrawal function;
- return shipping costs;
- return deadlines;
- refunds;
- damaged or defective products; and
- exceptions applicable to certain products.
Please consult the Returns & Refund Policy before returning an order.
16. INTERNATIONAL SHIPMENTS
For destinations outside the Netherlands, delivery times may vary depending on the destination, carrier and local delivery network.
Where shipments cross customs or tax borders, additional procedures may apply.
Any import duties, taxes or other unavoidable charges that are not collected by us will be communicated before purchase where we are legally required to inform you of them.
Availability of a destination during checkout does not override any legal restriction applicable to a particular product.
17. CONTACT
For questions about delivery, tracking or a shipment, contact:
Sports Nutrition Co. B.V.
Trading as Oxydope®
Riga 4-K
2933 LW Barendrecht
The Netherlands
Chamber of Commerce (KVK): 97836222
VAT: NL868252943B01
Email: info@oxydope.com
