Last updated: 25 August 2026
1. OVERVIEW
This Returns & Refund Policy applies to consumer purchases made through Oxydope®, operated by Sports Nutrition Co. B.V.
This Policy explains your rights regarding withdrawal, returns, refunds and products that are damaged, incorrect or otherwise not in conformity with the purchase agreement.
Nothing in this Policy limits any mandatory rights you may have under applicable consumer protection law.
2. RIGHT OF WITHDRAWAL
If you are a consumer purchasing online within the European Union or another jurisdiction in which an equivalent statutory withdrawal right applies, you generally have the right to withdraw from your purchase without giving a reason.
For most goods, the withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, receives the goods.
If a single order contains multiple goods that are delivered separately, the withdrawal period generally starts when the last relevant item is received, where applicable under consumer law.
You do not need to provide a reason for exercising your statutory right of withdrawal.
The 14-day online cooling-off period is a statutory consumer right and is separate from your rights where a product is defective or does not conform to the purchase agreement.
3. HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL
To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw from the purchase before the withdrawal period expires.
You may do this using the online withdrawal function available through our website, where applicable, or by contacting us at:
Email: info@oxydope.com
Your notification should preferably include:
- your name;
- your order number;
- the product or products concerned; and
- a clear statement that you wish to withdraw from the purchase.
You may provide a reason for your withdrawal, but you are not required to do so.
Where you exercise your right of withdrawal using our online withdrawal function, you will receive confirmation of your request in a durable format, such as by email.
From 25 June 2026, ACM states that online sellers must inform consumers about the online withdrawal function used to make exercising this right easier.
4. RETURNING PRODUCTS AFTER WITHDRAWAL
After informing us that you are exercising your right of withdrawal, you must return the relevant goods without undue delay and no later than 14 days after notifying us of your withdrawal.
The deadline is met if you send the goods before the 14-day return period expires.
Unless we have agreed otherwise, returns should be sent to:
Oxydope® Returns
Sports Nutrition Co. B.V.
Riga 4-K
2933 LW Barendrecht
The Netherlands
Please package returned goods appropriately to reduce the risk of damage during transport.
We recommend using a shipping method that provides proof of shipment or tracking, as you are responsible for the return shipment until it reaches us, except where otherwise required by law.
5. RETURN SHIPPING COSTS
If you exercise your statutory right of withdrawal because you have changed your mind, the direct cost of returning the goods is your responsibility, unless we have expressly agreed to bear those costs or applicable law provides otherwise.
If a product is incorrect, damaged, defective or otherwise not in conformity with the purchase agreement, different rules apply. Please see Section 9 below.
Under EU consumer rules, consumers can be required to bear the direct cost of returning goods provided they were properly informed of this before purchase.
6. HANDLING PRODUCTS DURING THE WITHDRAWAL PERIOD
You may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning, comparable to how you could reasonably inspect a product in a physical store.
You may be liable for any reduction in value resulting from handling the product beyond what is necessary for that purpose.
For food products and food supplements, additional restrictions may apply where products are sealed for genuine health-protection or hygiene reasons.
7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal does not apply where an exception provided by applicable law applies.
This may include, where relevant:
- goods that are liable to deteriorate or expire rapidly;
- sealed goods that are not suitable for return for genuine health-protection or hygiene reasons where the seal has been broken after delivery;
- goods made to your specifications or clearly personalised; and
- other goods or services expressly excluded from the statutory right of withdrawal by applicable law.
For relevant sealed food supplements or other sealed products, the right of withdrawal may therefore be lost once a health- or hygiene-related seal has been broken, where the legal requirements for this exception are met.
We will not rely on the hygiene exception merely because ordinary packaging has been opened where the legal requirements for the exception are not satisfied.
The EU Consumer Rights Directive specifically recognises an exception for sealed goods that cannot be returned for health-protection or hygiene reasons after being unsealed. EU Commission guidance emphasises that there must be genuine health or hygiene reasons and that the nature of the goods must make resale impossible or excessively difficult after unsealing.
8. REFUNDS FOLLOWING WITHDRAWAL
If you validly withdraw from the entire order, we will reimburse payments received from you in relation to that purchase, including the cost of our least expensive standard delivery method offered for that order.
If you selected a more expensive delivery option than our least expensive standard delivery method, we are not required to refund the additional delivery cost.
If you withdraw only in respect of part of an order and retain other products from that order, the original delivery costs do not necessarily have to be refunded.
We will make the reimbursement without undue delay and, in any event, no later than 14 days after the day on which you inform us of your decision to withdraw.
For returned goods, we may withhold reimbursement until:
- we have received the goods back; or
- you have provided evidence that you have sent the goods back,
whichever occurs first.
Refunds will be made using the same means of payment used for the original transaction, unless you expressly agree to another method. You will not incur additional fees from us because of the reimbursement.
9. DAMAGED, INCORRECT OR DEFECTIVE PRODUCTS
Your statutory right of withdrawal is separate from your legal rights where goods are damaged, defective, incorrect or otherwise do not conform to the purchase agreement.
If you receive a product that:
- is not the product you ordered;
- arrives damaged;
- is defective;
- is incomplete; or
- otherwise does not conform to what you were reasonably entitled to expect,
please contact us as soon as reasonably possible at:
Please include, where reasonably possible:
- your order number;
- a description of the issue;
- photographs of the product;
- photographs of the packaging where relevant; and
- any other information that helps us assess the problem.
We may request additional reasonable information where necessary to investigate the issue.
Depending on the circumstances and your statutory rights, an appropriate solution may include replacement, repair where applicable, price reduction, refund or another remedy required by law.
Any remedy to which you are legally entitled for a non-conforming product will be provided without the costs that applicable consumer law requires the seller to bear. ACM states that remedies for goods that do not conform must be provided free of charge and within a reasonable time.
10. REPORTING TRANSPORT DAMAGE
If a shipment arrives visibly damaged, we recommend photographing the shipping packaging and the affected products before disposing of the packaging.
Please contact us as soon as reasonably possible so that we can investigate the shipment with the relevant carrier.
For efficient handling, we ask customers where possible to report visible transport damage within 48 hours after delivery.
The 48-hour request does not limit or remove any statutory consumer rights you may have if you report the problem later.
That last sentence is important. I would absolutely not retain the old wording that effectively made 48 hours a hard legal deadline.
11. RETURN CONDITION AND DIMINISHED VALUE
Where the right of withdrawal applies, please return the product with its original packaging and accessories where reasonably possible.
The absence of original packaging does not automatically remove a statutory right of withdrawal.
However, you may be responsible for diminished value where the goods have been handled beyond what was necessary to determine their nature, characteristics and functioning.
Where a legally valid health or hygiene exception applies because a relevant seal has been broken, the product may no longer qualify for withdrawal as described in Section 7.
12. PROMOTIONAL PRODUCTS AND FREE GIFTS
Where a free product or promotional gift formed part of an offer that depended on the purchase being returned, we may require the promotional product to be returned as part of the withdrawal, where permitted by law.
If the promotional item is not returned, we may take its value into account only to the extent permitted by applicable law and the terms of the relevant promotion.
Statutory rights concerning defective or non-conforming products remain unaffected.
13. GIFT CARDS
The withdrawal rights applicable to gift cards, vouchers or other digital or prepaid products depend on the nature of the product, when it is supplied or activated and the applicable legal rules.
Nothing in this Policy excludes a statutory right of withdrawal where such a right legally applies.
14. EXCHANGES
We do not generally operate a direct exchange service for ordinary returns.
If you wish to purchase a different product, flavour or variant, you may return the eligible original product in accordance with this Policy and place a new order separately.
This does not affect any statutory right to replacement where a product is defective, incorrect or otherwise not in conformity with the purchase agreement.
15. LATE OR MISSING REFUNDS
After we have issued a refund, the time required for the amount to appear in your account may depend on your bank, card issuer or payment provider.
If we have confirmed that a refund has been issued but you have not received it, please first check with the relevant payment provider.
If you still believe there is a problem, contact:
We will investigate the status of the refund.
16. BUSINESS PURCHASES
The statutory consumer right of withdrawal described in this Policy is intended for consumers.
Purchases made by businesses or persons acting for purposes relating to their trade, business, craft or profession may be subject to different return conditions and do not automatically benefit from consumer withdrawal rights.
Any applicable mandatory rights remain unaffected.
17. STATUTORY RIGHTS
Nothing in this Returns & Refund Policy is intended to exclude, restrict or replace rights that cannot lawfully be excluded or restricted under applicable consumer protection law.
Your rights relating to defective or non-conforming goods exist independently from the statutory cooling-off period.
18. CONTACT
For questions about withdrawals, returns, damaged products or refunds, contact:
Sports Nutrition Co. B.V.
Trading as Oxydope®
Riga 4-K
2933 LW Barendrecht
The Netherlands
Chamber of Commerce (KVK): 97836222
VAT: NL868252943B01
Email: info@oxydope.com
