Order-related questions
For faster support, please include:
-
Your order number
-
The email address used for the order
-
A brief description of your question
This helps us handle your request more efficiently.
Returns & refunds
Questions regarding returns or refunds are handled in accordance with our Returns & Refund Policy. Please contact us by email before sending any items back. Approved returns are processed via our distribution center in the Netherlands.
Product information
For general product information, usage instructions, and warnings, please refer to the relevant product pages. If your question is not covered there, feel free to contact us.
Response times
Our support desk operates on business days.
Responses may take longer during weekends or public holidays.